Workforce

  • Tourism is a ‘people first’ industry. It is about making connections between people, place, and culture, and providing gainful employment to millions of people within that context.
  • Given the immense and unprecedented economic and logistical disruption incurred by this crisis, you will have to ask challenging questions about how to nurture your workforce and business, and your value chain. 
  • Workforce management has undergone immense disruption globally as businesses have scrambled to implement remote-working strategies - particularly challenging for client-facing industries.
  • How can you take care of your employees and best protect their livelihoods in a post-COVID world?
  • While this is among the more challenging areas in light of the resultant economic downturn, there are opportunities for innovation and market differentiation for your business and its people.

Plan Checklist

  1. Establish emergency protocols
  2. Establish a Business Continuity Management Plan
  3. Prepare employee crisis messaging
  4. Prepare a payroll continuity plan

Respond Checklist

  1. Establish (where possible) employee home working protocols
  2. Implement emergency workforce safety measures (hygiene, cleaning etc.)
  3. Establish a plan for safe return to work well in advance, backed up by robust evaluation checklists

Resources

Plan

Workforce

Workplace safety

Plan

Workforce

Business continuity

Respond

Workforce

Reopening guidance for restaurants: combatting COVID-19 risks relating to sanitation and food safety

Respond

Workforce

Cleaning and disinfection guidance for hospitality to safeguard staff and guests against COVID-19

Respond

Workforce

Preparing hotels for ‘new normal’ re-opening

Respond

Workforce

Workplace safety

Respond

Workforce

Staff support

Respond

Workforce

Staff communications

Respond

Workforce

Remote working and technology

Respond

Workforce

Business continuity

Respond

Workforce

Financial management in HR

Respond

Workforce

Hiring, on boarding and firing