A resilient business is a strategic business and having the right strategic models in place to suit your business will be key not only to surviving this crisis but preparing for the next one and even thriving in times of relative stability.
While swift crisis response actions cannot be underestimated, a robust change management approach will ensure that this takes place within a measurable and manageable structure.
Although innovation is often thought of as a luxury that emerges out of stable conditions in which businesses have time to develop new ideas, the opposite is very often the case - innovation emerges in response to constraints and challenging conditions that necessitate out-of-the-box thinking, so a time of crisis is a good time to consider your innovation strategy.
We have included a number of strategic planning models in this module and you will need to decide which are best suited to your business. But remember, a time of crisis is not a time for ill-informed panic measures but rather a time for well-considered action, so be sure to adopt a strategic planning approach that allows for agility and swift decision-making.
The idea of these models is to empower your decision-making and improve your confidence in your process, not to slow the process down.
Develop a change management strategy
Develop a crisis stakeholder management strategy
Develop a crisis innovation strategy
Develop a crisis risk management strategy backed up by a robust methodology
Reach out to your stakeholder community to offer strategic support
Support and foster innovation post-crisis to build business resilience
Tourism HR Canada is a pan-Canadian organization with a mandate aimed at building a world-leading tourism workforce. Tourism HR Canada facilitates, coordinates and enables human resource development activities which support a globally competitive and sustainable industry and foster the development of a dynamic and resilient workforce.