Communications
Mapping stakeholder networks and paths of influence
https://blog.hubspot.com/service/crisis-communication-plan; https://wc.iabc.com/stakeholder-mapping-in-a-crisis-a-make-or-break-opportunity
Using digital and social media effectively
https://maddenmedia.com/protect-plan-recover
Using traditional media including radio and database marketing
http://eprints.bournemouth.ac.uk/15750/1/Database_Marketing_In_Travel_And_Tourism.pdf
Creating a crisis communication plan
https://blog.hubspot.com/service/crisis-communication-plan
The 5 C’s of crisis communication
https://www.mindtools.com/pages/article/newLDR_77.htm
Criris PR strategies
https://blog.trendkite.com/trendkite-blog/top-5-pr-crisis-strategies
Preparing key messages
https://industry.visitcalifornia.com/marketing-communications/coronavirus
https://maddenmedia.com/protect-plan-recover/
https://visitflorida.app.box.com/s/4sgvmvt164jsosptuntrerwd14hy2ziq
Launching marketing and communications messaging
https://maddenmedia.com/protect-plan-recover
Workforce
Crisis response flowchart
http://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-Businesses.pdf
A six-step HR checklist to manage the COVID19 risks for staff and businesses
https://www.thehackettgroup.com/blog/an-hr-checklist-for-dealing-with-the-coronavirus-crisis/
Six steps for designing a COVID19 crisis management plan: learnings for senior staff
https://www.complianceweek.com/risk-management/eight-steps-for-designing-a-coronavirus-crisis-management-plan/28605.article
Emergency protocols
https://www.cipd.co.uk/Images/emergency-protocol-business-continuity-plan_tcm18-72624.docx
What a Business Continuity Management Plan needs to contain
https://www.cipd.co.uk/Images/emergency-protocol-business-continuity-plan_tcm18-72624.docx
How to manage payroll in a crisis
https://www.fbc.ca/blog/how-manage-payroll-crisis
Managing efficient payroll in unstable times
https://www.mhr.co.uk/blog/how-to-maintain-efficient-payroll-in-unstable-times/
Checklist for employee communications in a crisis
https://www.shrm.org/hr-today/news/hr-magazine/1116/pages/communicating-with-employees-during-a-crisis.aspx
Communicating the position on absence and pay due to COVID19
https://www.cipd.co.uk/Images/letter-to-employees-setting-out-position-on-absence-and-pay-etc-due-to-coronavirus_tcm18-72632.docx
Helping teams go remote
https://venngage.com/blog/remote-marketing-team/
Key remote working challenges for IT leaders and how to address them
https://www.zdnet.com/article/remote-working-checklist-10-top-challenges-youll-face-during-the-giant-work-from-home-experiment/
Sustained remote working: can you answer these questions?
https://www.herbertsmithfreehills.com/latest-thinking/covid-19-people-return-to-work-and-labour-cost-management-%E2%80%93-a-checklist-hong-kong
Preparing hotels for ‘new normal’ re-opening
https://www.hospitalitynet.org/opinion/4098099.html
Cleaning and disinfection guidance for hospitality to safeguard staff and guests against COVID19
https://103ee790-194f-4bea-b134-a588abd86e6d.filesusr.com/ugd/e60474_cc7b88a8bcb7487fb66dd6283df4ec78.pdf
Reopening guidance for restaurants: combatting COVID19 risks relating to sanitation and food safety
https://go.restaurant.org/rs/078-ZLA-461/images/National-Restaurant-Association-COVID19-Reopening-Guidance.pdf
Additional safety measures in the workplace
https://www.herbertsmithfreehills.com/latest-thinking/covid-19-people-return-to-work-and-labour-cost-management-%E2%80%93-a-checklist-hong-kong
Pandemic contingency plan policy
https://www.cipd.co.uk/Images/pandemic-contingency-plan-policy_tcm18-72626.docx
Workforce planning during COVID-19 pandemic for employers in Canada
https://www.internationallawoffice.com/Newsletters/Employment-Immigration/Canada/Fasken/Workforce-planning-during-COVID-19-pandemic-options-for-employers?redir=1
How to manage your team during a crisis
https://hiring.monster.com/employer-resources/workforce-management/how-to-manage-your-team-during-a-crisis/
Checklist for line managers when dealing with employees on return to work
https://www.som.org.uk/return-to-work/
Tool for evaluating workplace risk for returning employees
https://www.som.org.uk/return-to-work/
Dealing with an employee having a crisis
https://hbr.org/2018/07/how-to-manage-an-employee-whos-having-a-personal-crisis
How to review staff structure in a tourism business in response to crisis
http://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-Businesses.pdf
Financial support available to tourism sector workers in Canada during the COVID19 crisis
https://www.go2hr.ca/covid-19-updates/covid-19-faqs-for-tourism-employers#1568746694865-abd663c1-8df9
How to manage recruitment during a hiring freeze
https://resources.workable.com/tutorial/best-practices-for-recruiters-during-a-hiring-freeze
Budget & Finance
Monitoring financial performance
https://www.business.vic.gov.au/money-profit-and-accounting/setting-up-your-finances/infographic-cash-flow-analysis
Monitoring financial performance: Using ratios
https://www.freshbooks.com/blog/financial-ratios
Cash flow management: Assessing cash flow
http://icrtourism.com.au/wp-content/uploads/2013/11/3_Dont-Risk-It-for-Tourism-Businesses.pdf
https://www.bdc.ca/en/articles-tools/money-finance/manage-finances/pages/seasonal-business-cash-flow.aspx
Cash flow management: Managing receivables
https://www.bdc.ca/en/articles-tools/money-finance/manage-finances/pages/default.aspx#cat-5
https://www.bdc.ca/en/articles-tools/money-finance/manage-finances/pages/collect-invoices-more-effectively.aspx
Cash flow management: Managing payables
https://www.bdc.ca/en/articles-tools/money-finance/manage-finances/pages/default.aspx#cat-5
Managing costs
https://www.bdc.ca/en/articles-tools/money-finance/manage-finances/pages/how-reduce-business-expenses.aspx
https://covid19.failteireland.ie/business-supports/business-reopening/financial-recovery-supports/cash-burn-cost-reduction/
Revenue growth: Creating new strategies for revenue growth
https://covid19.failteireland.ie/business-supports/business-reopening/financial-recovery-supports/profit-and-loss-break-even/
Being prepared for financial conversations
https://covid19.failteireland.ie/videos/meeting-with-banks-and-financial-institutions/
https://www.cpacanada.ca/en/news/canada/2020-03-30-covid-19-personal-finances
Financial process improvement: Accounting and bookeeping
https://quickbooks.intuit.com/ca/resources/finance-accounting/why-you-should-make-the-switch-to-cloud-accounting/
https://www.bdc.ca/en/articles-tools/technology/free-low-cost-applications/pages/accounting-software-free-low-cost-options.aspx
Marketing
An overview of marketing in COVID-19 recovery
https://www.eturbonews.com/569553/a-step-by-step-guide-for-tourism-recovery-during-and-after-covid-19/
Markets, audiences, and channels
https://visitflorida.app.box.com/s/4sgvmvt164jsosptuntrerwd14hy2ziq
https://maddenmedia.com/protect-plan-recover/
https://www.tourism-review.com/tourism-marketing-tips-in-the-middle-of-the-crisis-news11474
Matching products and services with consumer appeals
https://maddenmedia.com/protect-plan-recover/
https://www.tourism-review.com/tourism-marketing-tips-in-the-middle-of-the-crisis-news11474
Adapting to market realities: products, pricing, placement, positioning
https://maddenmedia.com/protect-plan-recover/
https://www.hospitalitynet.org/opinion/4098099.html
https://maddenmedia.com/the-messages-of-compassion-unity-and-hope-in-trying-times/
https://www.tourism-review.com/tourism-marketing-tips-in-the-middle-of-the-crisis-news11474
Adapting to market realities: products, pricing, placement, positioning – Accommodation
https://www.hospitalitynet.org/opinion/4098099.html
Adapting to market realities: products, pricing, placement, positioning – Food & Beverage
https://www.hospitalitynet.org/opinion/4098099.html
Leveraging research in recovery
https://maddenmedia.com/protect-plan-recover/
https://www.thinkwithgoogle.com/intl/en-ca/now-next-later-framework/
Measuring impact and recovery
https://www.joneslanglasalle.co.jp/en/views/tourism-management-and-destination-recovery-through-the-crisis
https://industry.traveloregon.com/opportunities/marketing-co-ops-toolkits/toolkits/covid-19-toolkit/
Strategy
Change Management Approach
https://www.ijser.org/researchpaper/CHANGE-MANAGEMENT-AND-ITS-APPLICATION-IN-A-LUXURY-HOTEL.pdf
https://www.4hoteliers.com/features/article/1159
https://www.teksystems.com/en/insights/article/charting-a-crisis
Change management in the Covid-19 crisis
https://www.teksystems.com/en/insights/article/charting-a-crisis
Stakeholder management in a crisis – Supporting your stakeholder community
https://www.eturbonews.com/569553/a-step-by-step-guide-for-tourism-recovery-during-and-after-covid-19/
https://www.teksystems.com/en/insights/article/charting-a-crisis
https://maddenmedia.com/protect-plan-recover/
Innovation approaches to prepare for a crisis
https://www.viima.com/blog/innovation-strategy
Innovation approaches – Business Model Innovation
https://www.viima.com/blog/innovation-strategy
Innovation approaches – Establishing innovation techniques and systems
https://www.viima.com/blog/innovation-strategy
Ensuring innovation in the midst of crisis
https://www.viima.com/blog/tough-times-ahead
Ensuring innovation in the midst of crisis – Offering more for less
https://www.viima.com/blog/tough-times-ahead
Ensuring innovation continues after a crisis
https://review.chicagobooth.edu/strategy/2020/article/four-ways-ensure-innovation-continues-after-crisis
Emergent innovation during the Covid-19 crisis
https://www.forbes.com/sites/stephenwunker/2020/04/07/six-ways-to-innovate-during-the-coronavirus/#13910e201266
https://review.chicagobooth.edu/strategy/2020/article/four-ways-ensure-innovation-continues-after-crisis
Ethical leadership to prepare for a crisis
https://www.mindtools.com/pages/article/newLDR_58.htm
https://deloitte.wsj.com/riskandcompliance/2015/07/06/crisis-leadership-five-principles-for-managing-the-unexpected/
Leadership in responding to a crisis
https://www.ccl.org/articles/leading-effectively-articles/how-to-lead-through-a-crisis/
Project management techniques for crisis preparation – Gannt Chart
http://www.projectmanager.com/templates/gantt-chart-template
https://www.youtube.com/watch?v=_u_jm1211D4
Project management techniques for crisis preparation – Work Breakdown Structure
http://www.projectmanager.com/templates/work-breakdown-structure-template
https://www.youtube.com/watch?v=akO2Lf1fHmM
Project management techniques for crisis preparation – Project Management Dashboard
http://www.projectmanager.com/templates/project-management-dashboard
Project management in the midst of Crisis
http://www.projectmanager.com/training/crisis-management-lead-during-a-crisis
https://youtu.be/oQ2pfB7SVWU
Risk management to prepare for a crisis
https://www.projectmanager.com/blog/risk-management-tools-techniques
Risk impact/probability
https://www.projectmanager.com/blog/risk-management-tools-techniques
Scenario Analysis – Exploring different futures
https://www.mindtools.com/pages/article/newSTR_98.htm
Strategic planning for times of crisis
https://www.thinkwithgoogle.com/intl/en-ca/now-next-later-framework/
Strategic planning models – PESTLE Analysis
http://blog.hubspot.com/sales/strategic-planning-models
https://www.youtube.com/watch?v=GFVKKTwkANY
Strategic planning models – Porter’s Five Forces
http://blog.hubspot.com/sales/strategic-planning-models
https://www.youtube.com/watch?v=thNlGrpTHlQ
www.yourfreetemplates.com
Strategic planning models – Visioning
https://blog.hubspot.com/sales/strategic-planning-models
Strategic planning models – VRIO
http://blog.hubspot.com/sales/strategic-planning-models
https://www.youtube.com/watch?v=RMlbCpcpSt8
Strategic planning models – Theory of Change
https://blog.hubspot.com/sales/strategic-planning-models
Strategic planning and responding to the Covid crisis
https://www.bdc.ca/en/articles-tools/entrepreneur-toolkit/pages/covid19-first-steps-in-crisis-management.aspx
