Change management in the COVID-19 crisis
Continuity and change can be complementary, at odds, or some combination of both during times of crisis and the ideal balance of the two is what constitutes effective adaptation. Here are some tips to navigate forced change management and adjust business continuity plans amid COVID-19:
- Focus on the big picture: The strategic business goals and objectives that mattered yesterday matter more now although their implementation may need adjustment. Strategies may change, but stay focused on the big picture and the needs of your consumers.
- Adapt to new methods of productivity: This may include building new virtual dashboards on progress or, as previously mentioned, adjusting performance metrics. Where possible remote working and/or meetings should be implemented. Be flexible and support your team, your partners, and your consumers as much as possible.
- Speak clearly and concisely: Creating a structured communications format and setting expectations for remote work (if implementing this is practical for your business) will help with focus and productivity during times of crisis.
- Increase means for employees and partners to raise issues or concerns: This will help you gauge communications effectiveness, adoption and areas of resistance. In times of uncertainty and unprecedented circumstances, this can also stoke innovation and brainstorming among affected and interconnected industries (e.g. hospitality, restaurants, transport).
- Enable continuous improvement: Training and development, such as virtual team/partner management coaching and collaboration management, can help your organization pivot, adopt new ways of working and create efficiencies.
- Build in elasticity: As you adjust your business continuity plans for the now, ensure your programs and offerings are sustainable for the long-term—with the ability to evolve in response to developments. Be prepared for crises to happen again and ensure you are in a leading position to weather it when they do.